Privacy Policy

What information do we collect?

We may collect, store and use the following kinds of personal data information about your visits to and use of this website. Information about any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services; information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications. For more information regarding the information we collect, please consult our Cookie Policy.

Username and Password

When you register to our User Area, you will provide us a username and a password of your own choosing. Password data is encrypted in our database and cannot be accessed (only reset). For security, it is always best to use a different password for every website you use.

We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website and to improve the website's usability. This information is gathered using Google Analytics.

Additional Data Processing

Newsletters

We regularly inform you about offers, promotions, and other news in our newsletters. You may register for our newsletter on our webpages by providing a valid email address.

Account Registration

A user account is needed to view the data of current and past orders, and to check the status of current orders at any time.

The mandatory information to be provided includes your name, email address, and a password of your choice. All other information may be given voluntarily and is marked accordingly.

If you buy products, it is mandatory to provide your address and payment information so we may process your order. Mandatory information is specifically marked. All other information may be provided voluntarily.

We place all personal data provided in this context - both those that are required for fulfilling the contract and those provided voluntarily – in revocable storage. You may adjust your user account settings at any time in the customer portal.

Competitions and Giveaways 

We offer competitions and giveaways at irregular intervals. You are invited to participate in such sweepstakes on our webpages, via social media, or by email. If you take part in sweepstakes, the data collected (your name, email address, and country of residence) are required to ensure that you are effectively participating in the sweepstakes. Your data will be deleted once the sweepstakes have ended.

Ordering, Activating, and Registering Products

Ordering Products

You may place orders in our online shop via your user account by providing the personal data required for processing orders.

The data collected and stored by us for processing your orders are: your name, address, email address, and payment information. All other information may be given voluntarily and is marked accordingly.

We store order data to record the order history. The order data is sent to you by email. When confirming an order by email, we do not reveal payment details, but only the selected payment method. 

Information on payment methods is also specified in our Cookie Policy. 

Disclosure of Personal Data 

We use the personal data entrusted to us for processing orders or sending newsletters. As a matter of principle, we only pass data on to third parties for such purposes.

However, Loot Audio may be obligated by law to disclose information to third parties (Art. 6 para. 1 lit. c) GDPR). This is in particular the case if there is suspicion of a criminal offense, in which case Loot Audio may be obligated to disclose data to law enforcement authorities.

We also enlist the services of external service providers if we cannot or cannot reasonably perform such services ourselves. Apart from the third-party providers mentioned above, such external service providers are mainly IT service providers, such as our hosting and email provider.

Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. Any important changes will be announced on our site.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies of third party websites.

Security

Our site is encrypted by HTTPS with an SSL certificate. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our user’s information, not just the sensitive information mentioned above, is restricted in our office. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Every time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our user’s information is protected.

Processing Time

Unless a certain storage period is explicitly stated elsewhere in this privacy policy, we only process data until such time that they are no longer required for the purpose they were initially collected for. Furthermore, we may store customer data to assert, exercise or defend legal claims or to comply with statutory retention periods, and delete data once they are no longer required for such purposes.

Obligation to Provide Data and Automated Decision Making (Including Profiling)

There are no contractual or legal obligations for you to provide us with your personal data. However, we may not be able to offer our services without such data.

You are not subject to automated decision-making, including profiling, with legal effects pursuant to Art. 22 para. 1 and para 4 GDPR.

Rights of People Affected 

a) Right to Information

You have the right to request confirmation as to whether your personal data are processed, and if so, which specific data are processed and for what purpose(s) (Art. 15 GDPR).

b) Rectification

You have the right to demand that inaccurate personal data be rectified without undue delay. Furthermore, in consideration of the processing purpose(s), you have the right to demand that incomplete personal data be completed (Art. 16 GDPR).

c) Right to Erasure

Once your user relationship has been terminated and the legal retention periods pursuant to tax and commercial law have expired, all personal data will be erased, unless you have expressly consented to the further use of such data with regard to your customer account.

You may demand the erasure of your data at any time pursuant to Art. 17 GDPR if the statutory retention periods are not affected thereby and if the data are no longer required for performing contracts.

d) Right to Restriction of Processing

You have the right to demand that the processing of your personal data be restricted if one of the criteria pursuant to Art. 18 GDPR is met.

e) Right of Data Portability

You have the right to receive the personal data you have provided in a structured, commonly used, and machine-readable format, and you have the right to transmit such data to another responsible party without hindrance from us, provided the requirements pursuant to Art. 20 GDPR are met.

f) Right to Object

Pursuant to Art. 21 GDPR, you have the right to object to the processing of your personal data pursuant to Art. 6 para 1 lit. e) or lit. f) GDPR at any time on grounds relating to your particular situation.

g) Revocation

You may informally revoke your consent to the use of your data at any time with future effect (Art. 7 para. 3 GDPR). As the case may be, you may no longer use our services / may no longer use our services to the full extent.

h) Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority – without prejudice to any other administrative or judicial remedy – and may in particular do so in the country where you habitually reside or the place of the alleged infringement if you are of the opinion that our processing of your personal data constitutes a violation of data privacy laws (Art. 77 GDPR).

Limitations

We exclude all liability and responsibility for any loss incurred by you or a third party in connection with your use of this website or the service we offer, including but not limited to loss or damage due to viruses that affect computer equipment, software, data or storage devices.

Contact & Customer Support

Our customer support services are available via email at info@lootaudio.com. If you contact us by email, we will use your email address and your name so we may respond to your request.